Résumé

In 1996, Diane became an entrepreneur and established her company, Sellutions Inc, which provides sales and marketing training and consulting. She has worked with a wide variety of customers who have provided some excellent testimonials to her expertise and ability to create and deliver high quality training programs.

Diane has developed a professional style based on excellent inter-personal communications and an ability to make the best possible use of her personal network. Her involvement in professional associations as well as her mentoring qualities attests to her ability to motivate and communicate.

Professional Experience

Training and Development

Certified trainer in career transition workshops for Drake Beam Morin. Training developer and instructor for many sales and marketing courses offered through Sellutions Inc. Training developer and instructor for Mican Business College for their Professional Sales and Marketing course. Workshop leader and consultant for the SEA Program for entrepreneurs. As a consultant, developed a sales course for a new product launch and trained the trainers, developed the student manuals and sales kits, and acted as back-up instructor; developed a 12-hour motivational course, MetaGenesis, which encourages positive thinking and achievement in participants; developed and delivered several additional courses: Writing for Sales, Presentation Skills, Unplug Your Funnel (A Time Management Course for Sales Professionals), The Magic of Promotions, The Human Resources Aspects of Sales Management.

Management

Member of a multi-functional team to develop a process for launching new products. Provided project management on several international training projects. Managed a multi-functional work team of eleven, consisting of commissioned sales personnel, network engineers, customer service representatives and project managers. Initiated activities that were copied by other managers, and approved by the BPR prime. Sit on the Boards of several professional associations, and was voted "Outstanding Chapter Member" for work done in 1994-95 for AFSMI in managing membership and programs committees.

Human Resources

Gained expertise in the entire hiring process within the sales environment, from the VP level to inside sales. Provided training and individual counseling session for employees and managers in career transition. Hired several new support, sales and engineering staff, several of whom have since been promoted within and outside the hiring organizations. Assessed the qualifications of a large inventory of high-tech professionals against the specialized needs of varied government and non-government organizations and refer them to work on major technical projects. Liaised with customers to ensure that referred resources meet their expectations and negotiate positive solutions to people problems.

Sales Management

Develop and implement sales plans. Chair sales meetings. Provide individual coaching for new sales people. Developed tracking tools to monitor the success of my sales team and established various sales compensation plans, which have provided incentive to excel. Particularly successful in bringing the client into the forecasting function. Have provided part-time sales management to small/medium companies as a consultant.

Sales/Business Development

Achieved challenging revenue objectives by taking advantage of all resources available, using a team approach to sales and developing and maintaining a large personal network in the federal government and industry sectors. Managed large national and multi-national accounts including Canada Post Corporation, Bell Canada, Bell Northern Research, Canadian Federal Government, Mitel Corp. Familiar with selling solutions rather than products - telemarketing, retail and in-person. Received several sales awards, including President’s Club, General Manager’s Club and Telemarketer-of-the-Month 9 times in one year. This experience is built upon years of "front-line" experience in responding effectively to customer inquiries, initiating and following up on customer service issues and account collection.

Marketing

Provided consulting expertise to Channel Management in training and informing channels of new product releases. Experience with Channel Management as initiator of the Consultant Liaison program for Bell Canada in Ottawa, and also through developing and implementing outsourced training programs for VARs in the high tech sector. Researched market variables and wrote and distributed to Bell Canada executive an in-depth analysis paper identifying the threats and opportunities related to the introduction of resellers of long distance services in the federal government, which was used for strategic planning within the account base. Wrote and published an "opportunity assessment" for senior management on a new product for Bell Canada which was successfully released (Virtual Private Networks).

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